REGISTRATION
- How do I download the app on my Android device?
- On Property Registration
- How old do I have to be to bet?
- Does it cost any money to create or maintain an account?
- How can I sign up and start playing?
- Do you verify my identity?
MOBILE
- Apple iOS App and Android App Information
- How to bet on my Android device?
- Do I have to connect to WiFi in order to play?
- How can I turn on Location Services/GPS on my mobile device?
- How do I disable a Proxy Connection?
- How do I disable location mocking settings on my Android device?
BONUSES
- How do I refer a friend?
- 250MATCH
- What does 1x mean?
- How does the Bonus Bank work?
- Loyalty Program
- At what rate do I earn Bonus Store and Loyalty Points?
SPORTS BETTING
- ★ What is the Same Game Parlay and how does it work?
- Why didn’t my active bonus convert after I made a wager?
- Why is it removing cash from my balance if I am using bonus money?
- Can I use the bonus money on any sports wager I want?
- How do I make a Teaser+ bet?
- What is the Jackpot Parlay Feature?
DEPOSITS
- What is VIP Preferred ACH?
- How do I use Pay With Cash (Vanilla)?
- What deposit methods are available?
- Why is my credit card, debit card, or prepaid card deposit being declined?
- Why did I receive a cash advance charge for my credit card deposit?
- My deposit was declined but I still see a pending charge. What's going on?
GEOLOCATION
- I have a new Verizon router and now I can't geolocate on my device. What can I do to resolve this?
- Can I make deposit or withdrawal requests outside of Illinois?
- Can I access my account outside of Illinois?
- Can I play on my computer or mobile device using a 3G/4G mobile internet connection?
- Can I play for real money outside of Illinois?
- Do I need to be connected to the internet via WiFi to be located? Can I be connected to the internet via a cable?
RESPONSIBLE GAMING
- Do I have a gambling problem?
- How do I know what limits have been set on my account?
- How do I view my gaming limits history?
- I would like to remove or change the limits I’ve already set. Am I able to do so?
- What is a cooldown and how can I enable it?
- What is a self-exclusion and how can I enable it?
WITHDRAWALS
MY ACCOUNT
- How do I file a complaint?
- How do I upload requested documents to the site?
- Information for Taxes
- How can I change my password or security questions?
- How can I make my profile page private or public?
- How can I stop or start receiving marketing communications?
TECHNICAL CONCERNS
- How do I add you to my Safe Senders list (Apple Mail)?
- How do I add you to my Safe Senders list (AOL Webmail)?
- How do I add you to my Safe Senders list (Comcast)?
- How do I add you to my Safe Senders list (Gmail)?
- How do I add you to my Safe Senders list (Hotmail)?
- How do I add you to my Safe Senders list (Thunderbird)?