Why didn’t my active bonus convert after I made a wager?

There are two reasons why this would not happen.

  • The wager was not eligible due to the odds requirement
    • Keep in mind that to meet the playthrough on an active bonus the odds to have to be       -200 or greater (moving towards the positive sign. 
  • The wager has not yet settled
    • The wager must be settled as a win or a loss before it meets the playthrough requirement. This includes all games on a parlay bet as well. For example, I would not want to place a parlay bet on the Superbowl with an active bonus because the bonus would not convert until the Superbowl was over!
Live Chat Support Phone:1 (800) 627-5185

You are welcome to register from any state in the U.S., but must be 21+ years old and physically located in Illinois to wager. Not valid for any participant of the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program. If you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-800-GAMBLER (1-800-426-2537). Rush Street Interactive IL, LLC is licensed in the state of Illinois by the Illinois Gaming Board to provide sports wagering services in partnership with Midwest Gaming & Entertainment, L.L.C. d/b/a Rivers Casino Des Plaines.